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Banking lives inside the account you already sign in to: deposits run through bKash, Nagad or Bank Transfer, and withdrawals go back to a wallet in your name. Open the cashier tab and every request shows its route, reference and status.
Funding starts from the cashier inside your signed-in account, never from a link someone sends you. Tap deposit, pick bKash, Nagad or Bank Transfer, then read the amount field and the reference label the screen shows. We tag every request with a status, so a pending entry looks different from a completed one. Keep the wallet message or bank slip from your side; that is the record we work from when you ask us to trace a payment.
Sign in first, then tap deposit. Read the amount field and the reference label before you type, because those two lines let us identify your entry later.
Pick bKash, Nagad or Bank Transfer, whichever you already use for daily payments. Copy the destination details from the cashier screen rather than from a message.
Complete the transfer in your own wallet app or bank, come back and submit the amount. The request stays in your history with its status until it is matched.
Payouts follow the same route in reverse. You request a withdrawal from the cashier, name the wallet or bank account you want the money to reach, and enter the amount. We check that the destination belongs to you before the request moves, which is why the name on your account and the name on the wallet should line up. Once a payout is processed the entry sits in your history with its status. Nothing is released until that check clears.
Select bKash, Nagad or Bank Transfer as the destination and type the number exactly as it appears in your own wallet. A saved destination is shown again, so you are not retyping it.
Type the sum you want to take out and read the confirmation screen before you submit. If a figure looks wrong, close the screen and start again; an unsubmitted request has moved nothing.
We match your account details against the payout destination before anything is released. If the account area asks for documents, upload what it names and wait for the entry to change status.
Sometimes the cashier pauses and asks for something extra before a request moves. That is the account check, and it follows your own account record rather than a list we print anywhere. Open it and you will see which fields are incomplete and which documents, if any, are being requested for that entry. Send only what the screen names. After you submit, the entry keeps its status until the check is done.
The account area states what it needs for your request, and that wording is the one to follow. Fields copied from a forum post may not match what we ask you for today.
Details should match the name registered on your account and on your wallet. If a spelling or number has changed, update the profile first, then return to the request.
Once you have sent what was asked, the entry keeps its label in history. Open that entry to see whether anything more is needed instead of starting a fresh request.
Three routes connect your money to the account wallet: bKash, Nagad and Bank Transfer. Each is a local rail you likely already use for everyday payments, which is why the cashier is built around them. The steps look similar on every rail: choose the method, read the destination details, send from your own wallet or bank account, then submit the amount so the entry can be matched. Availability depends on local law and eligible regions, and the cashier only shows what is live for your account.
The rail most Bangladesh customers reach for first. Choose bKash, read the wallet number on screen, and send from your own account so the sender name matches your profile.
Nagad sits beside bKash in the same method list. Pick the rail, copy the destination exactly, send, then submit the amount so the request carries a reference. A friend's wallet is the usual reason a match fails.
For bigger movements, Bank Transfer runs through your own bank account rather than a wallet app. Copy the details from the cashier, complete the transfer in your banking app, and submit the amount with any reference asked for.
Every deposit and withdrawal leaves two records: one in your wallet or bank, one in your account history. Matching them settles most questions about a missing amount. Open history in the cashier and you will see the method, the amount, the reference and a status label for each entry. Compare that reference with the message your wallet sent you. If they line up and the status still reads as pending, the request is with us; if no entry exists, the transfer never reached the account.
The reference is the short string the cashier shows for each request. Your wallet message carries its own transaction ID, and both help when you ask us about one specific entry.
Each entry carries a label saying where it sits: submitted, waiting on a check, or completed. Read that label before you assume a transfer has failed.
History lists what the account recorded, not what your wallet app shows. If a transfer never appears there, the wallet side needs checking first.
Save the wallet confirmation, the bank slip or a screenshot of the entry. A date, an amount and a reference let us find the transaction quickly.
Banking safety here is ordinary housekeeping. Start at the address you typed yourself, sign in on your own device, and treat any message offering to hurry a withdrawal along as a stranger talking. We never ask for your wallet PIN inside the cashier. If you share a phone with family, sign out when you are done. Account questions go through the contact route published on this site, and we ask for the reference from your history rather than your password.
Type the site address yourself, or open a bookmark you saved earlier. A login screen reached from a chat link is worth closing before you enter anything.
Your profile name should match the wallet you deposit from and withdraw to. That consistency is what lets us match a payment to you later.
Use a wallet registered in your own name, never a relative's number. Payouts return to the same name, so a mismatch is the usual reason a request is held.
The contact route on this site is where account questions get answered. Bring the reference from your history and the wallet message so we can trace the entry.
These are the points customers raise at the cashier most often. Each answer points you to the screen that holds the real detail, so you can check your own entry rather than compare it with someone else's transaction. If a question is about your specific request, bring the reference with you.
The deposit screen lists bKash, Nagad and Bank Transfer for supported regions. Open it inside your signed-in account to see which of the three is live for your profile.
Check the status label on that entry in your history first. If it still reads as waiting on a check, the request is with us; if the entry is missing, the transfer did not arrive.
Payouts go to a destination in your own name, matched against your account details. If the wallet has changed, update your profile first so the request is not held for a mismatch.
Only what your own account screen names. Open the check page and answer the fields shown there; the request keeps its current status until those fields are submitted.
Any minimum or maximum applied to a rail appears in the cashier when you enter the amount. Read that line before you send, because it can differ between the three rails.
Keep the wallet message and note the reference from your history, then use the contact route on this site. With the amount, date and reference we can look at the actual entry.